marine

Dealers convened again this month for the Dealership Insights Forum. Following last month’s discussion about starting service off on the right foot, this month dealers shared best practices for improving service back-end processes.   Here are some key insights from this month’s discussion.   What can dealers do to ensure customer satisfaction at every point? […]

At IDS, women play an integral role in helping RV, trailer, and marine dealerships run their dealership management software efficiently and provide a seamless customer experience for them.   From customer success coordinators to sales engineers and professional services directors, the women at IDS bring unique perspectives and skill sets to their roles. And they […]

  During the off-season, you don’t have to sit back and wait for things to get busy again.   Instead, you can take steps to both grow sales and position your dealership for a stronger busy season next year.   In this guide, we’ll examine five best practices for how to make the most of […]

When’s the last time you evaluated the amount of time it takes to service a unit at your dealership?   If you’re not tracking how long it takes, you may be missing out on opportunities to increase your dealership’s revenue, productivity, and – most importantly – customer satisfaction. After all, the last thing a customer […]

The representation of women in the Marine industry has increased significantly over the last decade on all fronts. There are more women today working in marine dealerships, more women involved in maritime trading and logistics associations, and more female customers as well. In fact, since the pandemic, women are driving the majority of the purchase […]

Hiring the right Service Writer (or Service Advisor) can be tricky, given how sensitive their job is. After all, they are in contact with your customers more than anyone else, and it’s their responsibility to ensure that your customers’ equipment servicing needs are properly looked after.   It’s an important job, and if mishandled, it […]

Data is a very broad term that encompasses every part of your dealership.   Merriam-Webster defines data as:   “Facts or information used usually to calculate, analyze, or plan something.” Meanwhile, “data mining” is defined as, “the practice of searching through large amounts of computerized data to find useful patterns or trends.”   If you’re […]