In the second video in our Fireside Chats with Customer Success series, IDS Customer Success Executive Sara Gauthier shares what it takes to maintain long-lasting customer relationships. Episode Highlights: Spot early warning signs of customer dissatisfaction Uncover the four key factors that make customers leave you How to handle customers who might not […]
Read more
In this first episode, IDS Customer Success Executive Sara Gauthier will guide you through several questions & answers when it comes to building an effective customer success strategy at your dealership. Episode Highlights: What is customer success and how does it differ from customer service? What does effective customer success look like? How […]
Read more