Create an Unforgettable Service Experience IDS Service360

Maximize Your Service Department’s Output with IDS ServiceCRM

Is your service department suffering from bottlenecks and inefficiencies?

With ServiceCRM, your Service Writers can close Work Orders faster, improve customer communications, and increase the number of units serviced at your shop each day.

Watch this Video to Learn More:

Be More Organized Give your Service Writers a complete view of their daily tasks, so that they can organize, prioritize and plan their work.	Know Each Customer Maintain complete customer records, including their service history, text message statistics, and additional notes.	Communicate Better Maintain frequent, personalized communication with customers thanks to automated follow-up reminders.
Track All Repairs Monitor the in-shop repair process via status updates from your dealership management system and get a real-time view into the repair event cycle for each Work Order.	Improve Employee Collaboration Add notes and photos to Work Orders, warranty claims, part orders, and other service items to reduce paper and align your team.	Go Mobile Enable your Service Writers to work anywhere, so they can work more efficiently.

Effortlessly Obtain Customer eSignatures for Work Order Approvals from Anywhere

Did you know that you can empower your customers to sign your work order documents from anywhere at any time?

Thanks to IDS Digital Signatures, you can email documents to customers right from your dealership management system and automatically upload them to a Work Order document manager the moment they are signed, eliminating any unnecessary steps and creating a more efficient workflow for both your dealership and customers.

Enjoy a User-Friendly InterfaceSet up your documents using a straightforward interface that shows you all the steps.

Ensure Convenience Allow customers to sign your Work Order documents from any device and location.	Be Compliant Guarantee security, complying with the electronic signature laws in both Canada and the US.	Enjoy a User-Friendly Interface Set up your documents using a straightforward interface that shows you all the steps.	Track Signatures Monitor the status of your Work Order signing ceremonies in real-time.

Maximize Your Service Department’s Efficiency.
Go Mobile Today.

Would you like your technicians to spend less time running around and more time in their bays turning wrenches?

Then consider IDS Service Mobile, a simple to use application that works on iOS and Android mobile devices that helps technicians be more productive.

Watch this Video to Learn More:

Why Service Mobile:

Manage Tasks More Effectively View all Work Orders on one screen, update their statuses, and create new custom or canned jobs.	Take Photos Capture multiple photos and immediately attach them to related Work Orders or jobs to save time.

Track Time Clock in or out of scheduled jobs to accurately measure budgeted versus actual time.	Eliminate Errors Save time on manually re-entering Work Orders and increase their accuracy.

What Dealers Say About IDS Service Mobile:

IDS Service Mobile has been a great tool for us as we strive to provide greater service to our customers. Our advisor team utilizes the app to check in our customers, document their concerns, and attach photos to the repair order. The technicians use it as their primary desktop which gives them access to the advisor’s photos while working on the coach, and limits the back and forth from workstations to input information. This has led to an increase in efficiency as well as clearer communication of concerns and repairs. Our warranty team then uses the technician supplied photos from the repair order and sends them to vendors during the claims process. Partner all that with IDS commitment to continued development and their utilizing of dealership feedback for improvement and you have a recipe for success.”

Anthony Frandanisa from Tacoma RV Center

 

Available for iOS and Android

Accept Customer Payments from Anywhere

Did you know that your customers can pay you from anywhere, without ever coming into your dealership? It’s all possible with IDS Digital Payments, powered by Gravity Payments.

Email or Text Payment Requests Send payment requests to your customers by text or email right from the Work Order in your dealership management system.	Sync with Accounts Payable Automatically post payments to the Accounts Payable module in your dealership management system once they are processed.

Digitize Parts Request Forms

Filling out request forms and waiting for approval eats up a lot of time and leaves room for mistakes.

Say goodbye to paper request forms and special-order parts cards. Send parts requests right from your mobile device.

IDS Parts Request Online integrates seamlessly with your DMS Work Order manager – no paper needed. Your service technicians can request a part for a job in Service Mobile, with photos and part details attached, right from their bay.

Watch this Video to Learn More:

No More Paper Keep a digital trail of all parts requests and order statuses in one central feed.	Streamlined Process Save your team time by cutting double-data entry and team member go-betweens.
Automated Parts Update Send automated notifications to the right people using the Service360 Rules Engine.	Single Source of Truth Get visibility into all parts requests in process, so you only request the right parts, when you need them.

Pinpoint & Solve Your Biggest RECT Bottlenecks

Pinpoint and solve your biggest Repair Event Cycle Time (RECT) bottlenecks with IDS RECT Reports by comparing your RECT data to that of other dealers across the country, to see where you stand.

IDS worked closely with RVDA and RVIA to develop the RECT standards.

With IDS RECT Reporting you are provided a free, monthly report pinpointing the main bottlenecks in your repair event cycle and, in an anonymous and aggregate format, comparing your results to that of other dealers across the country and in your region.

Watch this Video to Learn More:

Why RECT:

	See the Whole Picture Get a high-level look at your overall RECT performance to ensure you know where you stand.		Analyze Each Bottleneck Understand the impact of parts availability and warranty coverage on your repair time.
	Zoom in on the Details Drill down to specifics, including individual Work Orders, part numbers and labor hours.		Visualize Your Data Review historical data via numerous charts and graphs to spot trends and aid forecasting.

NEW! RECT Brand Comparison Report:

Using our new RECT (Repair Event Cycle Time) Brand Comparison Report, you can compare unit repair key performance indicators (KPIs), side by side, for your top 5 RV brands in North America and see exactly how you stack up.

Watch this webinar recording to get a complete overview.

See what others say about IDS RECT

We use the IDS RECT report on a monthly basis to spot our shortcomings and improve the service we are providing to our customers. The IDS RECT report has helped our industry by giving us real data, so we can all work together to solve our customers’ frustration of not having their RV repaired in a timely fashion.”

Mike Reagan, Crestview RV

Read more about how he uses the report here.

I think the biggest thing the reports have provided for us is a conversation starter. They provide us with a basis for discussing RECT at our monthly admin meetings. It has gotten staff to begin thinking on this topic at a higher level, and hopefully, it will result in us providing our customers with a better experience.”

Brian Wilkins, Wilkins RV