…their wants and needs, aiming to improve the customer journey without being prompted. Components of customer service: Product knowledge Patience Tenacity to resolve the issue Components of customer experience:…
…your employee wasted minutes of everyone’s time looking for something that isn’t there. Therefore, it’s extremely important that you and all of your employees understand the value of a physical…
…for significant improvements in usability and performance over the next 12 months. Mobile Applications, Document Management & Paperless Transactions Approximately 25% of our Product Improvements in Table 2 were…
…cybersecurity-related training annually is $2,700 USD per employee. As a rule of thumb, companies should spend about 10% of their IT budget on cybersecurity, including employee training. 3….
…best resources to help dealers operate efficiently. To learn more about IDs Technology Partners, including how to become a Certified Partner, visit https://www.ids-astra.com/about-ids/technology-partners/. About IDS IDS (Integrated Dealer Systems)…
G2 – Mobile Mobile Application Enhancements for Additional Usability The IDS Mobile Application has been endowed with additional features and refinements in Receive Parts Purchase Order, Parts Counts, Open and…
…acre facility. The business basically began with two employees and now we’re close to 30 employees.” IDS: You’re currently hosting your 60th anniversary celebration at your dealership. What special events…
…real growth. Ready to track the right data at your dealership? Download our free guide: How to Use Market Share Data to Make Decisions at Your Dealership …
…for a more detailed view of the individual location’s performance. These different visibility levels can help you make informed decisions and identify areas for improvement. For example, you can…
…honest and detailed feedback on how we are doing. We are very happy to say that our Net Promoter Score improved by 54% when comparing our score in 2012 to…
…Once a customer has decided to buy from your dealership, communication and speed will be key at this stage to keep them coming back. Scheduling regular ongoing communication with customers…
…as your website provider, menu-selling systems, extended warranty companies and inventory management tools, all of which have historically existed outside of IDS. We’ve improved the API’s security, performance and scaling…
…new employees up-to-speed so they can experience increased productivity in a matter of days. Role-based new employee training is: Conducted with minimal disruption to your summer business routine – we’ll…
…in your Service Department than other dealerships? Dave: “One thing we try to do is send our technicians through training programs, and either get them certified or their master if…
…– which shouldn’t really be a surprise. So, how do you maximize your sales? Well, when it comes to parts, independent dealership consultant Jeff Sheets has a few tips: 1….
…no longer have to manually input everything. We can convert it to a work order and dispatch it immediately. Our communication has greatly improved. If the customer calls and wants…
…to let go of this habit, or you’ll start losing your top performers. #4. Thorough and Consistent Employee Training To make sure your team continues to excel, it’s…