Dealership Insights Forum

Join our monthly RV, Marine and Trailer industry conversation

What is the DI Forum?

A monthly meeting of minds with fellow dealers to discuss market trends, share best practices, and gain insight into how other dealers are running their day-to-day operations.

When is it?

Join us online on the third or fourth Friday of every month at 11:30 a.m. EST/8:30 a.m. PST.

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Discussion Topics:

In each session, we’ll dive into topics like market trends and data, including RECT, sales, and warranty, technology innovations, customer engagement strategies, and more.

Your Host

Don Miller

Senior Consultant at IDS

Don Miller is a senior data consultant at Constellation Dealer Group. With more than 30 years of experience in the industry, Miller provides training, consulting and analytical services to dealerships. He specializes in data analysis and works extensively to educate dealerships on adopting a data-driven decision model. Miller created the IDS RECT report, an RVDA Chairman’s Service Award-winning report. The report is used globally by dealerships to deliver better customer experiences.

Upcoming Talks:

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February 28

Customer Communications: How Can Dealers Meet and Exceed Expectations?

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@11:30 am EST/8:30 am PST

We're all familiar with how the "Amazon effect" has impacted the industry. To stay competitive, dealerships must prioritize frequent, meaningful engagement with customers before, during, and after the sale. Let's discuss how dealerships can utilize technology to break down silos, enhance customer interactions, and exceed expectations across sales and service.

March 28

Managing Dealer/OEM Relationships

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@11:30 am EST/8:30 am PST

What can you do to improve and reinforce relationships with manufacturers?

Dealership Industry Insights

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