Fireside Chat with Customer Success Part 1: Building an Effective Strategy [Video]

 

In this first episode, IDS Customer Success Executive Sara Gauthier will guide you through several questions & answers when it comes to building an effective customer success strategy at your dealership.

 

Episode Highlights:

• What is customer success and how does it differ from customer service?
• What does effective customer success look like?
• How do you develop long-term relationships with customers?
• The most important aspects of a customer success strategy

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