RV Industry Success Stories


DEWALT'S RV

May 12, 2003
Patty Permuy
IDS
10901-B Roosevelt Blvd
Suite 600
St. Petersburg, FL 33716

Dear Patty,

I want to thank you for your first-rate instruction. Again! Your knowledge of dealerships and the IDS system and your ability to convey that knowledge has helped me tremendously.

I recently attended the parts and service class for IDS. This is the second time I attended. My first trip was in January 2001, approximately 1 year after we purchased the system. I really felt I had a solid foundation for the parts and service modules after the first class. The second time was even better than the first! I picked up so many refinements we need to incorporate into our use of the system. I can really see the time savings we can achieve.

I strongly suggest owners and general managers attend your class. My first line supervisors and I can intelligently discuss the use of the system. I can modify our systems in the dealership to take full advantage of the IDS system. I have found ways I can more effectively manage my first line supervisors. I can see what they have done all day, what customers need my attention, and where my supervisors need help. I found better reports to run and what they mean. In short, I can more effectively use IDS as a management tool.

Sincerely yours,

Gregory L. Dewalt
Vice President
Dewalt's RV Inc.