RV Industry Success Stories


DEWALT'S RV

Why did Dewalt’s switch systems? - Greg Dewalt, owner of Dewalt’s RV commented, “We couldn’t rely on the prior vendor – their products’ lack of integration between sales and service required that we look at other alternatives in order to meet both our present and future needs.”

Why did you choose the IDS Astra system? - "The biggest thing is the versatility of the IDS program versus the previous system," said Dewalt. "The report writer allows us to create reports on historical analysis to give us the information we need to make decisions so we can be successful in the future." With their old system, “we had little or no support. With IDS we call for support and get answers."

How has Astra improved your business? - The IDS Astra system has improved Dewalt’s business greatly since implementation. Dewalt emphasized “the ability to see minimum stock reporting with the last three years of information helps out tremendously for parts orders. All part numbers are now cross-referenced to all our major suppliers – Stag, Coast, DTI, and Atwood – this has been powerful because we now have the choice to purchase from the low cost supplier."

Astra has also greatly enhanced Dewalt’s ability to track internal data. “It allows me to do a better job of managing technicians – it can pull information for either productivity of the shop or efficiency of an employee to see who is extremely efficient."

Dewalt said, “Coach-Link integration [with Astra] is huge for us because all we handle is the Coachmen line. It cuts our warranty claim submission time in half, and also saves time ordering parts. IDS provides the mechanism free of charge to all of their dealers so the payback is immediate.”

What criteria do you recommend other dealers consider when looking at new systems? - “Do your homework on the company,” Dewalt advised. “You are entering a long-term relationship so you want to make sure that your software supplier is on solid footing and going in the right direction. IDS is working hard right now on providing the electronic integration of suppliers and dealers together to lower our transaction costs. Only a company as committed to the RV industry as IDS is going to take this initiative.”

Family owned and operated since its founding in 1966, Dewalt’s is a dominant RV dealer that has been consistently recognized for being among the top-ranked dealers in the country and has received numerous sales and customer satisfaction awards.

www.dewaltsrv.com